Before directly contacting our product or technical support, please go through our FAQ - answers to the frequently asked questions are provided here.
You can find additional technical information in the macmon service portal under KnowledgeBase.
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Yes, macmon operates completely independent of the manufacturer. This means that all the SNMP manageable switches and routers can be controlled using macmon. Therefore we can completely cover even highly heterogeneous environments.
Yes, macmon can be used in hybrid operation. This means that only the MAC address is used for authentication in some areas and more properties are used in other areas, like e.g., the IP address, host name and operating system, and in still other areas, even certificates in conjunction with 802.1X.
No, this is not necessary. The administration is done by macmon using the very simple GUI. There are just a few settings like username and password, which need to be configured on the switches, but this is generally configured already - regardless of how extensively the switches were used previously.
Our requirements are minimal. It should be possible to manage the switches and routers using SNMP V1, V2c or V3 (read and write) or using SSH / Telnet.
Yes, the measure 2.216 of the basic BSI baseline security catalog* and of Article 9.1.2 and 13.1.3 (german) of the ISO 27001:2015-03 standard ("Automatic equipment identification should be considered as a means to authenticate connections from specific locations and equipment") can be completely covered.
*The installation and use of unapproved IT components should be prohibited and the compliance with this prohibition should be checked regularly.
macmon can considerably simplify the implementation and administration of 802.1X. The implementation is often made possible through macmon by using its own RADIUS server, a simple web GUI and covering even areas that are not 802.1X-compliant. Additional functions like VLAN management or event-based responses are impossible or very difficult without the support of macmon.
Yes, the standard can be used with certificates as well as with MAC addresses (MAB Mac Authentication Bypass) or username and password. macmon can hence also use other authentication options as the certificate. Additionally, there is the possibility to cover network areas, which are not able to use the 802.1X standard through out the macmon mixed mode. Those areas than can switch to 802.1X step by step related to modernizing the systems "step by step".
macmon is modularly designed and can be licensed in different ways. The basis is the number of MAC addresses (nodes) to be authenticated.
You have several options for working with macmon. The virtual appliance can be quickly integrated with VMWare or HyperV and can be used directly. Alternatively, you can obtain a machine from us or your partner system house. You can obtain the associated trial license also directly from your partner or from us.
macmon is sold only indirectly across the world. This means that the solution cannot be purchased directly from macmon secure GmbH, but through one of our partners, who also provide support in testing, licensing and implementing. As a partner you can purchase our products and services through our Value Added Distributor.
You always have at least two options for a contact partner for support cases. The sales partner, through whom you purchased macmon, provides support and already knows your environment. In addition, you always have the option of contacting us directly. Our support team is based in Berlin and can be reached by phone and email during our business hours.
With macmon, some future technologies like the use of the IF-MAP technologie are already covered. The team of German developers based in Berlin is also constantly working on enhancing and developing new options for macmon. New standards, new research results, etc. are constantly being incorporated into the development of the software and as promptly as possible.
macmon is available as a physical and virtual appliance for VMware and HyperV. Hence, you need not provide or maintain any operating system from your side. The operating systems of the systems to be authenticated do not matter, because our technologies start working already underneath them and macmon also works without an agent.
The joint research with the Hochschule Hannover (University of Applied Sciences and Arts) and other involved parties provides us with the option of always using the latest technologies and to be involved actively in developing new possibilities. macmon IF-MAP client are direct results of this research.